Widerrufsrecht

Returns & Refunds Policy

At House of Dhara, we strive to provide you with the highest quality products and ensure your satisfaction with every purchase. Due to the sensitive nature of our products, we do not accept returns or offer refunds on candles.

However, we understand that unforeseen circumstances may occur during shipping that could result in breakage. Please notify us immediately by contacting us within 5 days of receiving the damaged product, and kindly provide a picture of the damaged or incorrect item along with your concern. Upon verification of the damage, we will be more than happy to send you a replacement for the affected items at no additional cost to you. Our goal is to make sure you can enjoy our products worry-free and that you receive them in pristine condition. Email at hello@houseofdhara.com.

 

Lost Items 

While we take every precaution to ensure the safe delivery of your order, once the items have been dispatched and are in the possession of the shipping company, they become the responsibility of the shipper. In the unfortunate event of a lost item, we regret to inform you that it cannot be returned. Please reach out to your shipping company for further assistance and details regarding lost items. If that doesn’t work out too, please contact us at hello@houseofdhara.com.