FAQ

  1. Are your candles handmade?
    A: Yes! All of our candles are lovingly handmade in small batches to ensure the highest quality and attention to detail. I spend a lot of time and resources trying to perfect each product.

 

  1. What materials do you use?
    A: We use premium soy wax sourced from the largest certified European supplier, eco-friendly wicks and non-toxic dyes from German manufacturers. Soy-wax made from natural soy beans is a healthier alternative to paraffin based mass-produced candles.

 

  1. Do you offer scented candles?
    A: Currently, we specialize in non-scented candles, perfect for those who prefer a clean-burning, fragrance-free option.

 

  1. How can Sculptural candles be burnt?
    A: All our candles are made for decorative use. They can be used as a home décor element. If you do choose to burn them, please be aware that they may have different burn time due to its irregular design and shape.

 

  1. Where do you ship to?
    A: We currently ship only within Germany. If you want the products shipped outside Germany, that can be arranged, please drop a message.

 

  1. How long will it take to receive my order?
    A: Orders are processed within 2-3 business days and shipping times vary by location. Typically, it takes 2-5 days for delivery.

 

  1. Do you offer gift wrapping?
    A: Yes! Gift wrapping can be arranged, although the boy you receive the candle in is of high quality. If you'd like additional gift wrapping, please drop a message.

 

  1. What if my order arrives damaged?
    A: If your order arrives damaged, please contact us within 2 days of delivery with photos, and we’ll happily send a replacement.

 

  1. Do you accept returns and Can I cancel or change my order?
    A: As our candles are handmade, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us for a replacement. If you need to cancel or make changes to your order, please contact us within 24 hours of purchase.

 

  1. Can I request a custom candle and offer bulk or wholesale orders?
    A: We love creating custom designs! Feel free to message us with your ideas, and we’ll do our best to bring them to life. Yes, we offer discounts for bulk or wholesale orders. Please message us for more information.